What is this about?

Before you write

Most of what people write in about has an answer here, and these are quicker than waiting on a reply. Running a unit has its own field manual.

Communities and Discord

  • The bot says it needs Manage Roles, but I already gave it that. Why?

    Because it is not the permission that is missing, it is the position. Discord only lets anyone hand out roles that sit below their own, and it puts a new bot at the bottom of your role list. Open Server Settings, Roles, and drag the bot's role above your rank roles. It cannot do this itself: Discord will not let a bot lift its own role, whatever permissions you grant it. Your community's Manage, Discord page shows where the bot currently sits and which roles that leaves out of reach.

  • The bot answered me privately and said it could not post in the channel.

    A channel can deny what the server allows. Even with Send Messages granted server-wide, a channel that denies it to a role the bot holds wins. Open that channel's permissions, add the bot's role, and allow Send Messages and Embed Links. Nothing is lost in the meantime: when the bot cannot post a roll it hands it back to you privately rather than dropping it.

  • Promoting someone took away the role that lets them see our channels.

    A promotion swaps rank roles: it adds the new rank's role and removes every other rank's, so nobody carries two. That is wrong for the base member role most units map to their lowest rank to open their channels. Edit that rank and turn on Keep this Discord role after a promotion, and it will be left alone from then on. Anyone already stripped needs the role handing back once in Discord.

  • I mapped a Discord role to a rank and nobody moved.

    Check where that rank sits in your ladder. A new rank is created at the bottom, below every existing one, so a role mapped to it is worth less than the base member rank people already hold, and the sync will not move anybody down. Drag the rank to its proper place in the list and it applies. Ranks only ever move people up: a rank you set here that Discord cannot account for is left alone.

  • What is the difference between the roster and the members list?

    The roster is who is actually in your unit, including people who are only in your Discord and have never made an account here. The members list counts site accounts alone. The bot musters the roster, which is why it is the wider of the two.

  • Searching for members in Discord finds nobody.

    That search needs the Server Members Intent, which is enabled for the application rather than in your server. If it is off, the bot can still act on people you name directly, but it cannot browse your member list to find them.

Muster and turnout

  • We drilled twice in one day. Does the second muster count?

    Yes. Each run of the command is counted separately, so a second drill credits everyone again. Running the same command twice by accident does not: a repeat of one command is ignored. Turnout tied to a scheduled event is credited once per event however many times you muster it, since it is still the one event.

  • The muster page shows my drill on the wrong day.

    Days are recorded in UTC, so an evening muster in the Americas is filed under the next day. The turnout itself is correct and the totals are unaffected; only the date on the page reads a day ahead.

  • Somebody was mustered by mistake. Can I take it back?

    Open that day's muster page and remove them from the roll. The turnout it recorded is deleted and their totals drop back to where they were. Only somebody who may award attendance sees the control.

  • I forgot to muster last night. Can I still record it?

    Open the muster page for the day it should have been on and add whoever turned out, several at once. The credit lands on that day rather than today, so your history stays honest. Adding the same people twice does not credit them twice.

  • Does the link the bot posts stop working?

    No. A muster is addressed by the day it was credited to, not by a token that expires, so the link keeps working and you can walk back through earlier days with the arrows. They step to the nearest day that actually holds turnout.

Battle plans

  • The ruler and artillery ranges are turned off on my map.

    Those tools need the map's real-world scale, and a map that has not been calibrated has none, so they are hidden rather than shown lying. A site admin calibrates a map once by marking two points a known distance apart, and every board drawn on it reads true distances from then on, including boards already drawn.

  • Who can open a board I have made?

    Whoever you say. A board belongs to you or to your unit, and you choose who may open each one. Boards shared with the unit appear on its profile.

Maps and game data

  • Something in the map or weapon data is wrong.

    Report it from the page carrying the mistake. It reaches the people who maintain the data with the page it came from attached, which is far easier to act on than a description of where you saw it.

Getting help

  • How do I get help, and do I need an account?

    No account is needed. Write from the contact page or straight to the address from your own inbox; either way you get a reference and a thread you can follow, and a reply from a person.